Refund policy
We have a 30-day return / exchange policy for most products, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be defective in some way, and cannot be returned for content preference or failure on your part to check apparel size guides.
To start a return, you can contact us at info@woodandshop.com. We will notify you regarding the eligibility of your return. Please do not ship a return to us without receiving a confirmation from us that the return is possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like digital download products, after they have already been downloaded. Please get in touch with us if you have questions or concerns about your specific item.
We are unable to return apparel that was ordered in the wrong size. We make most items on demand, so requesting a size exchange would mean producing an entirely new product. We share the apparel manufacturer's size measurement guides, so please make sure to carefully check the measurements prior to placing an order.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is (after receiving approval from us) to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We are unable to exchange apparel that was ordered in the wrong size. We make most apparel items on demand, so requesting a size exchange would mean producing an entirely new product. We share the apparel manufacturer's size measurement guides, so please make sure to carefully check the measurements prior to placing an order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Class Cancelation (if you register after 25 Feb, 2026):
You can cancel a class up to 3 weeks prior to the class for a refund (minus a 10% cancellation fee, that covers credit card processing fees and administrative work to cancel and refill your vacated slot). Cancellations under three weeks before a class begins will be given a refund (less the 10% cancelation fee) if we can find someone else to fill the slot. If we can't find a replacement for a cancelled slot (under 3 weeks before class), we will not issue a refund or give credit for a future class (even in the event of illness or injury).
Class Cancelation (if you registered before 25 Feb, 2026):
You can cancel a class up to 3 weeks prior to the class for a refund (minus a $45 fee, per class slot, that covers credit card processing fees and administrative work to cancel and refill your vacated slot). Cancellations under three weeks before a class begins will be given a refund (less $45) if we can find someone else to fill the slot. If we can't find a replacement for a cancelled slot (under 3 weeks before class), we will not issue a refund or give credit for a future class (even in the event of illness or injury).
Classes Cancelled by us:
If we have to cancel a class for an unforeseen emergency, inclement weather, instructor illness/injury, or low number of registrations, a full refund will be given to students. We encourage students to NOT book non-refundable flights, car rentals, or lodging in case of these cancelations. We are not responsible for any non-refundable travel charges incurred.
Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@woodandshop.com.